Get in touch
Write to us at support@bloomixlabs.com. It’s read by the people who make the apps, and we answer everything, usually within a few days.
support@bloomixlabs.comReporting a bug
If something’s broken, these four things help us fix it quickly:
- 1Which app, and which version (it's at the bottom of the app's settings)
- 2Your phone model and Android version
- 3What you did just before it went wrong
- 4A screenshot, if there's anything to see
You don’t need to write it up formally. A couple of sentences and a screenshot is plenty.
Support questions
All questionsHow do I report a bug?
Email support@bloomixlabs.com with the app name and version, your phone model and Android version, and what you were doing when it went wrong. A screenshot helps if there's anything to see.
How quickly will you reply?
Usually within a few days. Every email is read by someone who works on the apps.
Can I request a feature?
Yes, and it's worth telling us the problem rather than the feature. What you're trying to do is more useful to us than the solution you've imagined, and it often leads somewhere better.
Can I suggest an app idea?
Please do. A lot of what we build starts with somebody being irritated by an existing app.
I bought the upgrade and something's wrong.
Email us and we'll sort it out. Purchases go through Google Play, so refunds are handled there, but tell us anyway — if something's broken we'd rather fix it than have you ask for your money back.
Something in an app is worded badly or wrong.
Tell us the exact text and where you saw it. These are quick to fix and easy for us to miss.